SIA CODE: 991960
General complaints and suggestions for the Ministry of Finance and the Secretary of State for Economy and Business Support of the Ministry of Economy, Trade and Enterprise
Complaints about the poor service provided by the public services of the Ministry of Finance (excluding the Tax Agency) and the State Secretariat for Economy and Business Support of the Ministry of Economy, Trade and Enterprise. Also submission of suggestions for the improvement of these public services.
Body responsible: General Inspection
Recipient:
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Citizen
Submission:
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En las oficinas de registro, por correo electrónico firmando electrónicamente la solicitud y por la aplicación informática accesible desde Internet en la URL https://serviciostelematicosext.hacienda.gob.es/IG/Ingenet2/
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En cualquier oficina que tenga Libro de Quejas o Sugerencias
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En cualquier Registro público
Remember
- Access to this service is by means of a secure server and, as a requirement, users must identify themselves by means of one of the methods available through the Cl@ve service: Cl@ve PIN, Cl@ve Permanente or Digital Certificate. Information on Cl@ve.
- For all technical or content-related enquiries: inspeccion.estadistica@hacienda.gob.es
- Link to the downloadable form (PDF approx. 988.50 KB) to process the procedure in person by submitting it at any of the offices in the network of registry assistance offices.
Help with the procedure
Forms for the procedure
Identification:
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Electronic DNI
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Digital certificate
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Clave PIN
Documentation:
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Nombre: What is deemed necessary in support of your complaint or suggestion.
Tipo: Documentación particular del interesado
Obligatorio: No
Intermediado: No
Forms:Sí (Ver descarga de impresos)
Notifications ---
Taxes and/or fees: No
Way to start: Interesado
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Silent mode: None
Procedure stage:
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Transfer to the competent body, opening of an informative case and resolution by means of this body prior contact, where applicable, with the interested party
Time frame for resolution: 20 Working day(s)
End via: Si
Resolving agency:
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The Agency affected by the complaint or suggestion
Appeal:
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It does not have any
Basic provisions
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Real Decreto 951/2005, de 29 de julio, por el que se establece el marco general para la mejora de la calidad en la Administración General del Estado.
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Orden EHA/3636/2005, de 11 de noviembre, por la que se crea el registro telemático del Ministerio de Economía y Hacienda
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Instrucción de 25 DE JULIO DE 2007, de la Subsecretaría, referente a las actuaciones de mejora de la calidad de los servicios públicos en el ámbito del Ministerio de Economía y Hacienda