Access channels

Article 12.1 of Law 39/2015, of 1 October, on the Common Administration Procedure of Public Administrations, provides that Public Administrations must guarantee that citizens may interact with them by electronic means, by making available to the public the appropriate access channels, as well as programmes and systems appropriate for each case.

For its part, article 4 of Royal Decree 203/2021, of 30 March, approving the Regulations and functioning of the public sector through electronic means, establishes the channels through which the Public Administrations shall provide the necessary assistance to facilitate the access of the interested people to the electronic services, which will be any or some of the following: On-site, internet portals and electronic offices, social media, telephone, e-mail, any other channel that might be established in accordance with the provisions of article 12 of Law 39/2015, of 1 October.

The access channels to the services available at this Central Headquarters, as set out in Order HAC/1223/2024, of 25 October, which updates the electronic offices of the Ministry of Finance, are as follows:

• For electronic access, via the Internet, in the manner provided for in point 1c) of section three of this Order
• For telephone assistance, through the general information services (060), and through the telephone numbers published at the headquarters or on the website: https://www.hacienda.gob.es/
• For face-to-face service, both the central and territorial offices of the Ministry, according to the powers defined in the regulatory standards of the ministerial organisation, notwithstanding the access through the registers regulated in article 16 of the Law 39/2015,of 1 October, on the Common Administrative Procedure of the Public Administrations.