SIA CODE: 2328523
Claim against the rejection of a request or complaint regarding web accessibility.
Claim to know and oppose the reasons for the rejection of a request for accessible information or complaint, urge the adoption of appropriate measures in the event of not agreeing with the decision taken, or state the reasons why it is considered that the response does not meet the required requirements. This procedure concerns both the Ministry and its agencies.
Body responsible: Technical General Secretariat
Recipient:
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Citizen
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Business
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Administration
Submission:
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On-site and/or electronic, depending on the provisions in this regard in Act 39/2015, of 1 October, on the Common Administration Procedure of Public Administrations.
Remember
- This procedure is processed using the Common Electronic Registry Form of the General State Administration (REC) From “GO TO PROCEDURE” you can:
- Send your request electronically
- Consult the status of your procedure
- Consult the information regarding access to said registry
- When submitting a complaint regarding the dismissal of a web accessibility request or complaint, please ensure that the following indicators are included in the “Request” section of the REG form:
- Agency or entity to which the complaint is addressed: indicate "Subdirectorate General for Web Services, Transparency and Data Protection", or "General Technical Secretariat (of this Ministry)" if the complaint is about an action of this Subdirectorate General.
- Subject: “Request for a complaint against the rejection of a web accessibility request or complaint.”
- In the “State” and “Request” fields, specify the type of accessible information request or complaint you are appealing and provide a detailed explanation of your complaint. This may include requesting to know and contest the reasons for rejection, pushing for action to be taken if you disagree with the decision made, or explaining why you believe the response does not meet the requirements.
- For any query related to this Electronic Service offered by the Technical General Secretariat, please contact: https://reg.redsara.es/contacto
- For technical incidents affecting the REC, you may contact: http://administracion.gob.es/pag_Home/atencionCiudadana/ayudame/telefono.html
- Link to the procedure's information on the Ministry's website.
Help with the procedure
Forms for the procedure
Identification:
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Electronic DNI
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Digital certificate
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Clave PIN
Documentation:
Forms:Sí (Ver descarga de impresos)
Notifications:
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Postal
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Electronic notification by means of Electronic Submission
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Electronic notification by means of Enabled E-mail Address
Taxes and/or fees: No
Way to start: Interesado
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Silent mode: Negative
Procedure stage:
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Unit responsible for accessibility of the Ministry of Finance, or if the response had been made from the Unit responsible for accessibility, to the immediate superior of the latter. Start by submitting the claim to the Unit Responsible for Accessibility of the Ministry of Finance.
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Resolution by the Unit Responsible for Accessibility
Time frame for resolution: 2 Month(s)
End via: No
Resolving agency:
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The Unit Responsible for Accessibility of the Ministry of Finance
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The immediate superior of the Unit Responsible for Web Accessibility, if the claim is due to an action thereof
Appeal:
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The relevant administrative resources, pursuant to the provisions of article 112 of Act 39/2015, of 1 October 2015.
For more information, please go to:
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Correo: accesibilidadweb@hacienda.gob.es
Basic provisions
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Real Decreto 1112/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos móviles del sector público.