SIA CODE: 2328521
Requests for accessible information and complaints regarding web accessibility
Request for accessible formats of information that does not meet the accessibility requirements because it is excluded or exempted due to its weight; or make a complaint for non-compliance with accessibility requirements. This procedure concerns both the Ministry and its agencies.
Body responsible: Technical General Secretariat
Recipient:
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Citizen
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Business
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Administration
Submission:
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On-site and/or electronic, depending on the provisions in this regard in Act 39/2015, of 1 October, on the Common Administration Procedure of Public Administrations.
Remember
- This procedure is processed using the Common Electronic Registry Form of the General State Administration (REC) From “GO TO PROCEDURE” you can:
- Submit your request or complaint electronically
- Consult the status of your procedure
- Consult the information regarding access to said registry
- You can also submit your request or complaint through the rest of the options included in article 16.4 of Act 39/2015, of 1 October, on the Common Administration Procedure of Public Administrations.
- For access requests to information and complaints regarding web accessibility, please include the following details in the Request section of the REG form:
- Target body or agency: the name of the website and/or the name of the organisation and/or mobile app where you can find the information you are looking for and your reason for the request.
- In the fields “State” and “Request”:
- Requests for information accessibility must provide clear, factual reasons and a legitimate and reasonable request.
- The complaint outlines the areas where non-compliance has occurred.
- For any query related to this Electronic Service offered by the Technical General Secretariat, please contact:: accesibilidadweb@hacienda.gob.es
- For technical incidents affecting the REC, you may contact: https://reg.redsara.es/contacto
- Link to the procedure's information on the Ministry's website
Help with the procedure
Forms for the procedure
Identification:
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Electronic DNI
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Digital certificate
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Clave PIN
Documentation:
Forms:Sí (Ver descarga de impresos)
Notifications:
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Postal
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Electronic notification by means of Electronic Submission
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Electronic notification by means of Enabled E-mail Address
Taxes and/or fees: No
Way to start: Interesado
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Silent mode: Negative
Procedure stage:
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Start by submitting the application.
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Resolution by the Website Managing Centre
Time frame for resolution: 20 Working day(s)
End via: No
Resolving agency:
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Website or app manager
Appeal:
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Appeal to immediate superior
For more information, please go to:
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Correo: accesibilidadweb@hacienda.gob.es
Basic provisions
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Real Decreto 1112/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos móviles del sector público.