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SIA CODE: 2328521

Requests for accessible information and complaints regarding web accessibility

Request for accessible formats of information that does not meet the accessibility requirements because it is excluded or exempted due to its weight; or make a complaint for non-compliance with accessibility requirements. This procedure concerns both the Ministry and its agencies.

Body responsible: Technical General Secretariat

Recipient:

  • Citizen

  • Business

  • Administration

Submission:

  • On-site and/or electronic, depending on the provisions in this regard in Act 39/2015, of 1 October, on the Common Administration Procedure of Public Administrations.

Help with the procedure

Forms for the procedure

What will you need to complete the process

Identification:

  • Electronic DNI

  • Digital certificate

  • Clave PIN

Documentation:

Forms:Sí (Consultar Formularios para la tramitación)

Notifications:

  • Postal

  • Electronic notification by means of Electronic Submission

  • Digital Services via the Single Authorised Email Address (DEHú)

Taxes and/or fees: No

Extra information about the procedure

Way to start: Interesado

  • Silent mode: Negative

Procedure stage:

  • Start by submitting the application.

  • Resolution by the Website Managing Centre

Time frame for resolution: 20 Working day(s)

End via: No

Resolving agency:

  • Website or app manager

Appeal:

  • Appeal to immediate superior

For more information, please go to:

  • Correo: accesibilidadweb@hacienda.gob.es

Basic provisions

  • Real Decreto 1112/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos móviles del sector público.

Remember

  • This procedure is processed using the Common Electronic Registry Form of the General State Administration (REC) From “GO TO PROCEDURE” you can:
    • Submit your request or complaint electronically
    • Consult the status of your procedure
    • Consult the information regarding access to said registry
  • You can also submit your request or complaint through the rest of the options included in article 16.4 of Act 39/2015, of 1 October, on the Common Administration Procedure of Public Administrations.
  • For access requests to information and complaints regarding web accessibility, please include the following details in the Request section of the REG form:
    • Target body or agency: the name of the website and/or the name of the organisation and/or mobile app where you can find the information you are looking for and your reason for the request.
    • In the fields “State” and “Request”:
      • Requests for information accessibility must provide clear, factual reasons and a legitimate and reasonable request.
      • The complaint outlines the areas where non-compliance has occurred.
  • For any query related to this Electronic Service offered by the Technical General Secretariat, please contact:​: accesibilidadweb@hacienda.gob.es